How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | UK Buisness resources

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UK Business Unlocked: Useful Resources to Skyrocket Your Journey!

A comprehensive list of resources for businesses in the UK, featuring govenment support, financial assistance, and advisory services.Each entry includes a brief description and a link to the website for more information

Government Resources

GVK.UK: The official website of the UK government, offering a wealth of information for businesses on starting, running, financing andexpanding operations domestically and abroad.

https://www.gov.uk/

Business and Self-Employed: A dedicated section on GOV.UK that provides specific guidance for businesses and self-employedindividuals on registering a business, tax obligations, and employment.

https://www.gov.uk/working-for-yourself

Start Up UK: A government-backed initiative that offers free resources and support to startups, including workshops, events, andmentorship opportunities.

https://www.ukstartups.org/

UK Export Support for Businesses: This dedicated website helps businesses export their goods and services overseas, providingnecessary information and resources.

https://www.gov.uk/browse/business/exports

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© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

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