FAQs

How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we're here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we've got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we're here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We'll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Do you provide a Zoiko Mobile SIM with a handset?

Yes, provide a FREE SIM card as well as new and refurbished handsets.

Do you provide locked or unlocked handsets?

Yes, we sell new and refurbished handsets and they are all unlocked.

Do you offer contract services?

Yes, Zoiko Mobile offers a variety of SIM Only deals with contract options spanning 30 days and 24 months. Depending on the contract length you choose, you can enjoy up to unlimited texts, unlimited data, unlimited SMS, and unlimited MMS.. Opting for the 30-day SIM Only contract provides you with the added benefit of flexibility, allowing you to modify or cancel your plan any time after the initial month of service.

I have just registered MyZoiko Mobile SIM. Why am I still unable to activate a plan?

This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 500 from your Zoiko Mobile.

How can I get a copy of my itemised bill?

To get a copy of your itemised billing, please log in to your account using the link that was sent to you after purchasing your Zoiko Mobile plan and follow the prompts. Alternatively, you may log in to your Zoiko Mobile account at MyBill

How can I check my billing details?

To check your billing details, log in to your Zoiko Mobile account at MyBill and view or update your billing details.

How do I check my balance?

Zoiko Mobile currently offers a paid monthly service, which means that once you buy one of our plans you will never have to worry about running out of credit.

How do I check the call rates?

You can check our unbeatably low rates from our website here www.zoikomobile.co.uk/plan/ Alternatively, you can dial Customer Service at 500 from your Zoiko Mobile.

How do I find my Zoiko Mobile number?

On your iPhone handset yoh can find your number by going to ‘Settings’, then 'Telephone’. You can find your number on your Android handset go to 'Setting' then go to 'About Phone'.

Why can't I send or receive texts?

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +44 7870 020 555 for Zoiko Mobile UK. If you see a different number, enter +447870 020 555 turn your handset off and on and then retry sending any unsent texts. If the problem remains, please contact Customer Services at 500 from your Zoiko Mobile handset.

How do I activate roaming using Zoiko Mobile?

Roaming services are automated, and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone, and you should be able to use our roaming services without any problem. However, not all our plans have automated Roaming Services; if you have any questions regarding this, please call Customer Services at 500 before travelling outside the UK.

How much does it cost to access my voicemail?

Your Zoiko Mobile voicemail service has been automatically activated. To access your voicemail from your Zoiko Mobile in the UK, dial 555. Calls to access the voicemail are absolutely free.

I have not used my Zoiko Mobile for a while, and it has now stopped working. Why is this?

There could be various reasons for your Zoiko Mobile services not working after a period of inactivity. It's advisable to check if your postpaid plan is paid up to date, and for your 30-day Monthly Rolling Plan, you should recharge if necessary and ensure there are no issues with your SIM card or phone settings. If the problems persist, contacting Zoiko Mobile customer support at 500 from your Zoiko Mobile phone or +44 2071 646 399 from another handset would be a good next step.

Can I send or receive premium rate texts or make premium rate calls using Zoiko Mobile?

Accessing premium rate services will depend on the type of Zoiko Mobile Plan you have purchased. The 30-day Monthly Rolling Plan does not automatically include any premium rate services. If you are interested in upgrading your Zoiko Mobile plan, please do not hesitate to contact us at 500 from your Zoiko Mobile phone or +44 2071 646 399 from another handset. Note that premium services are charged at premium rates

What mobile handsets can I use with Zoiko Mobile?

Your handset needs to be compatible with internationally recognized GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Zoiko Mobile. Please call our Customer Services team on +44 2071 646 399 if you are unsure about your handset or call 500 with a Zoiko Mobile phone.

How do I send a text message from the UK to another country with Zoiko Mobile?

Zoiko Mobile services work in the same way as other mobile services when it comes to sending international text messages. Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00, you can also use a “+”. For example, if you are texting someone in Spain, simply text 00 34 6 1234 5678 or + 34 6 1234 5678

How do I make an international call with Zoiko Mobile?

When it comes to making international calls, Zoiko Mobile works in the same way as other mobiles or landlines. Simply dial 00 followed by the country code you are calling (e.g. 34 for Spain), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00, you can also use a “+” (e.g. +34). For example, if you were calling Spain from the UK, you would dial 00 34 6 1234 5678 (example is Zoiko Mobile Customer Services). Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. To Report SPAM Calls/Texts, please report the number by texting it to 7726.

How do I contact Zoiko Mobile if I have a problem?

Visit our Contact us page for our rates and full details of the various ways you can get in touch with us.You can also find a range of services that are tailored to suit your needs

Are there any monthly or hidden charges?

No, there are no hidden charges. Every price you see is what you will pay for all Zoiko Mobile monthly or contract plans.

Where can I find my Zoiko Mobile number?

Once you’ve inserted your new Zoiko Mobile SIM, you can view your number by dialling *132#.

What is My Zoiko Mobile?

MyZoiko is a unique way of accessing our services and monitoring your calls and texts online. Find out more about MyZoiko here.

What should I do if I forget my PIN/PUK codes?

If you activate your SIM PIN code and then enter the wrong PIN code into your Zoiko Mobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK (Personal Unblocking Code) consisting of 8 digits. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safekeeping. If not, please call Customer Services on 500 or +44 2071 646 399 on another handset.

Where can I find my PUK code on your SIM packaging?

When you get your FREE SIM card, it's attached to a larger piece of plastic that you pop it out of. Your actual SIM also has a series of numbers printed on it. Your PUK code is the 8-digit number found on either the SIM or the additional SIM packaging.

How can I deactivate my voicemail service?

Your voicemail is an important way to keep in touch with those calls you have missed and is FREE on Zoiko Mobile. However, if you wish to deactivate your service, you may do so by calling 500.

Where can I buy a Zoiko Mobile SIM or mobile plan?

You can order a Zoiko Mobile SIM for FREE here or buy one of our affordable bundled plans on our website www.zoikomobile.co.uk/plan/

What should I do if my handset is locked?

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year, you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Zoiko Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 500 or on 020 71 646 399 for expert advice.

How long can I keep my number for if I don't use any of Zoiko Mobile's services?

Keeping your Zoiko Mobile services will depend on the plan you have purchased. For example, if you are on one of our contract plans, you will need to continue to pay for the minimum services under the terms of the contract. Whereas if you are on our Monthly Rolling Plan, you will not have to continue to pay without using the services. However, we are only able to guarantee your number without you using our services for a limited period of time.

Itemised Bill Enquiry procedure

An Itemised Bill must be requested over the phone or by logging into your MyZoiko account. Customers requesting an Itemised Bill should have an account registered with Zoiko Mobile. We will send your Itemised Bill within 7-10 working days, if this was requested over the phone.

How can I get a detailed statement of my transactions?

If you register for MyZoiko, you will be able to view and download your billing history from the last six months free of charge.

Why can’t I send pictures by SMS?

Unfortunately, this feature is not available on Zoiko Mobile. However, this can be done using MMS depending on the plan you have purchased.

Is Zoiko Mobile a new MVNO in the UK?

Indeed, Zoiko Mobile is a recently established Mobile Virtual Network Operator (MVNO) in the United Kingdom since 2023.

On which network does Zoiko Mobile operate?

Zoiko Mobile operates on the best-rated mobile networks in the UK, ensuring dependable coverage and service quality.

What distinguishes Zoiko Mobile from other mobile services providers?

Zoiko Mobile sets itself apart by offering more flexible and tailored plans at competitive prices, utilising the infrastructure of a major network while providing affordable options.

Can I retain my current phone number when switching to Zoiko Mobile?

Absolutely, you can effortlessly port your existing phone number to Zoiko Mobile, ensuring a smooth and trouble-free transition.

What types of plans does Zoiko Mobile offer?

Zoiko Mobile provides a variety of plans, including voice, text, and data options, tailored to meet different usage needs and budget preferences. Zoiko Mobile quickly establishes itself as a pioneer for First-Timers such as Students, Migrants, Businesses, Families, Visitors and Retirees.

How can I sign up for Zoiko Mobile services?

Signing up is straightforward and can be done online through the Zoiko Mobile website @ www.zoikomobile.co.uk or at authorised retail locations.

What customer support options are available at Zoiko Mobile?

Zoiko Mobile offers 24/7 customer support through various channels, including online chat, email, and a dedicated helpline to assist with any queries or concerns. You can call our dedicated team on 500 from your Zoiko Mobile or +44 207 164 6399.

Is there a trial period or money-back guarantee?

Zoiko Mobile may offer a trial period or money-back guarantee; please check the specific terms and conditions at the time of signing up.

Can I bring my own device to Zoiko Mobile?

Certainly, Zoiko Mobile supports Bring Your Own Device (BYOD), allowing you to use your existing compatible device with their services.

Are there any hidden fees or additional charges?

Zoiko Mobile is committed to transparency. Any applicable fees or charges will be clearly communicated, ensuring you have a clear understanding of the costs associated with your plan.

What areas in the United Kingdom can Zoiko Mobile be found?

Zoiko Mobile services are available nationwide, covering England, Scotland, Wales, and Northern Ireland.

Where are Zoiko Mobile's permanent offices in Scotland, Wales, and Northern Ireland?

Zoiko Mobile has established offices in key locations: Glasgow in Scotland, Cardiff in Wales, and Belfast in Northern Ireland.

How does Zoiko Mobile plan to cater to the specific needs of each nation?

Zoiko Mobile is actively securing partnerships with trusted local representatives in Scotland, Wales, and Northern Ireland. This ensures on-the-ground expertise and allows for tailoring services to the unique needs of each region.

What benefits will customers across the UK experience with Zoiko Mobile's expansion?

Customers can enjoy unrivalled network coverage, crystal-clear call quality, flexible plans, and award-winning customer service. Zoiko Mobile aims to provide a seamless mobile experience with reliable and fast connectivity.

How can customers reach Zoiko Mobile for inquiries or assistance?

Customers can call Zoiko Mobile at 500 or +44 2071 646 399 or WhatsApp them at +44 7438 848 851. Additionally, the company's website, www.zoikomobile.co.uk, provides information on their nationwide plans and services.

What sets Zoiko Mobile apart from other mobile providers?

Zoiko Mobile stands out for the utilisation of the award-winning network it uses known for reliability and speed, its dedication to customer experience, and the provision of tailored services to meet the specific needs of customers across the entire UK.

Can customers in Scotland, Wales, and Northern Ireland expect the same level of service as those in England?

Absolutely. Zoiko Mobile's expansion is focused on ensuring that every corner of the nation receives the same exceptional mobile service that has been enjoyed by customers in England.

What is Zoiko Mobile's approach to plans and pricing?

Zoiko Mobile offers flexible plans that cater to individual needs and budgets, with transparent pricing and no hidden fees. Customers can choose a plan that suits them best

How can individuals stay updated on Zoiko Mobile's offerings and news?

Customers and interested individuals can visit Zoiko Mobile's website at www.zoikomobile.co.uk for the latest information on nationwide plans and services. Additionally, they can follow Zoiko Mobile on social media using hashtags #ZoikoMobile, #UKWide, #ConnectingEveryPossibility, and #ExperienceTheDifference.

FAQs For All Packages:

What does the ThriftyConnect plan offer?

ThriftyConnect is our low budget mobile package that's designed for those First-Timers or deal seekers who want to be connected on a low budget. That's why it is competitively priced from £3.70 to £3.99 per month, it includes 1GB of data, 150 UK minutes, 150 UK SMS, and 150 UK MMS. It also features eSIM, Wi-Fi Calling, and FREE 5G speeds.

Tell me about the Junior Jetsetter package.

Our Junior Jetsetter package is designed for students aged 7 to 15 years old, and are either owning their first mobile or switching providers for the first time - we call them our First-Timers! The package comes with a low monthly cost ranging from £4.65 to £5.00, and includes 3GB of data, 500 UK minutes, 500 UK SMS, and 500 UK MMS. It supports eSIM, Wi-Fi Calling, and FREE 5G speeds.

What is the Smart Scholar Mobile plan package?

The Smart Scholar package is designed for students aged 16 and older who are owning their first mobile phone or switching providers for the first time - our First-Timers. It is competitively priced between £11.99 and £15.99 per month, and offers 30GB of data, unlimited UK minutes, SMS, and MMS, along with 1GB of roaming data. It includes eSIM, Wi-Fi Calling, and FREE 5G speeds.

What does the Global Connect Mobile plan package offer?

Our Global Connect package is designed for First-Timers, these are immigrants, tourists, overseas students and others coming to the UK for the first time or even regular visitors. It is also suitable for UK residents travelling abroad for the first time or regular travellers. It is competitively priced with monthly cost ranging from £13.75 to £17.50; features 30GB of data, unlimited UK minutes, unlimited UK SMS, and unlimited UK MMS, with 3GB of roaming data. It supports eSIM, Wi-Fi Calling, and FREE 5G speeds.

What is the BFF Bundle Mobile plan?

The BFF Bundle is designed for friends and close relatives who want to share the costs and benefits of their mobile SIM plan. It is competitively priced between £25.50 and £30.00 per month, and includes 100GB of shared UK data, unlimited UK minutes, unlimited UK SMS, and unlimited UK MMS. It also offers 5GB of roaming data within the group, supporting eSIM, Wi-Fi Calling, and FREE 5G speeds. Up to 2 SIM cards are included; additional SIM cards are charged at £1.50 each.

How does Zoiko Elite differ from the other SIM Only Packages?

Zoiko Elite is our flagship package for those who want complete freedom that a SIM card package offers. Despite this, it is competitively priced and ranges from £27.50 to £34.50 per month, and provides unlimited everything (UK data; UK minutes; UK SMS; and UK MMS), including 5GB EU roaming data. It supports eSIM, Wi-Fi Calling, and FREE 5G speeds.

What are the Day Pass Roaming Plans?

Our Day Pass Roaming Plans cover countries geographically falling into zones 2 - 5. You can see the full list of these countries on our website at www.zoikomobile.co.uk, under Help & Support. They are designed for travellers who want to occasionally want to contact home, but without unnecessarily incurring roaming charges. They're competitively priced based on the zones. For example, Zones 2 & 3 costs £4.99, offering 100 minutes, 100 SMS anywhere, and 500MB data. Out-of-bundle charges are £0.20 per SMS/Minute/MB. Zones 4 & 5 costs £11.99, providing 20 minutes, 20 SMS anywhere, and 100MB data. Out-of-bundle charges are £0.33 per SMS/Minute/MB.

What does the Silver Surfer Package offer?

The Silver Surfer Package is designed for those who are either entering retirement for the first time or already enjoying retirement, and seeking to streamline their connectivity needs and costs. That's why Zoiko has competitively priced this package from £8.35 to £8.99 per month, which includes 10GB of UK data, 500 UK minutes, 500 UK SMS, and 500 UK MMS. It also offers 3.5GB of roaming data, eSIM, Wi-Fi Calling, and FREE 5G speeds.

Can you explain the Group Gatherer Package?

Yes, the Group Gatherer Package is designed for various groups such as Parent Teacher’s Association (PTAs), Charities, Church and other religious groups wanting to stay connected on a shared cost basis. Our prices for this package range from £25.50 to £30.00 per month, and provides 100GB of shared UK data, unlimited UK minutes, unlimited UK SMS, and unlimited UK MMS. It also offers 5GB of shared roaming data, eSIM, Wi-Fi Calling, and FREE 5G speeds. It includes up to 2 FREE SIM cards, with each additional SIM costing £1.50 per month.

What is the Fam-tastic Package?

The Fam-tastic Package is a family-oriented mobile plan offered by Zoiko Mobile. It provides discounts based on the number of SIM cards subscribed to within the family and remain active.

How does the discount work on the Fam-tastic Package?

The Fam-tastic discount is applied as follows:
- 4% Discount: For 2 SIM cards
- 6% Discount: For 3 SIM cards
- 8% Discount: For 4 SIM cards
- 10% Discount: For 5 or more SIM cards

Is the Fam-tastic Package available on all plans/pricings?

Yes, the Fam-tastic Package is available across all Zoiko plans and pricings.

Can the Fam-tastic Package be used with any Zoiko mobile plan?

Absolutely! The Fam-tastic Package is designed to work seamlessly with any Zoiko Mobile plan, offering family-focused discounts regardless of the chosen package.

How is the discount applied to the Fam-tastic Package?

The Fam-tastic discount is applied to the total cost based on the number of SIM cards in use within the family. The more SIM cards in use, the higher the discount on the overall plan cost.

Does Zoiko Mobile offer SIM Plans for Businesses?

Yes, Zoiko Mobile offers a wide range of business plans suitable for start-ups to eatablised businesses. Our SIM plans are specially designed with your business needs in mind. They include Launchpad Leader for start-ups, Shop 'n Talk for the Retail sector, CareCall Pro for the healthcare sector, EduConnect+ for the education sector, and GuestWave for those businesses in the hospitality sector. All our plans are competitively priced from £29.50 to £36.00 per month. All our plans include unlimited everything (UK Data, UK Minutes, UK SMS & UK MMS) with 5GB roaming data, eSIM, Wi-Fi Calling, and FREE 5G speeds.

Does Zoiko Mobile offer SIM Plans for Businesses?

Yes, Zoiko Mobile offers a wide range of business plans suitable for start-ups to eatablised businesses. Our SIM plans are specially designed with your business needs in mind. They include Launchpad Leader for start-ups, Shop 'n Talk for the Retail sector, CareCall Pro for the healthcare sector, EduConnect+ for the education sector, and GuestWave for those businesses in the hospitality sector. All our plans are competitively priced from £29.50 to £36.00 per month. All our plans include unlimited everything (UK Data, UK Minutes, UK SMS & UK MMS) with 5GB roaming data, eSIM, Wi-Fi Calling, and FREE 5G speeds.

FAQs For Data Only Packages

What is the Data Dash Package?

The Data Dash Package is a data-only deal offering 1GB of data. It is ideal for those first time users or those who are on low budget and want to stay connected. It comes with flexible Monthly Rolling plans and various contract options ranging from 6 to o 24 months, starting from only £2.55 to £2.99 per month. Zoiko Mobile customers can nimbly navigate daily tasks with this reliable data plan. It also has the added benefit of FREE 5G data speed. Perfect for you whether you are a First-Timer or regular data dasher!

Tell me about the Gig Guru Package.

The Gig Guru Package is a data-only option with 3GB of data. It is ideal for those users who want to stay connected but with average data need. Priced between £3.35 and £3.99, it provides flexibility with Monthly Rolling plans and different contract durations ranging from 6 to 24 months. Zoiko Mobile customers can master their online world with this trusty gig of data. It comes with FREE 5G data speed. This is perfect for First-Timers or experienced data Gig Guru!

What does the Stream Seeker plan offer?

Our Stream Seeker is a data-only package featuring 10GB of UK data. This deal is suitable for those who want to be always connected online. Zoiko Mobile customers can enjoy uninterrupted streaming with prices ranging from £6.60 to £7.99 per month. This Package comes with Monthly Rolling and various contract options. It also features FREE 5G data speed. Perfectly suited for First-Timers or seasoned Stream Seekers!

Can you explain the Connect Compass Package?

Sure, our Connect Compass is a data-only package offering 30GB of data. It is ideal for high data users who have limited needs for voice calls or SMS. Competively priced between £9.85 and £11.99, it provides Zoiko Mobile customers with a steady data breeze to navigate the online landscape. The plan offers Monthly Rolling and different contract durations. It also includes FREE 5G data speed. Perfect for First-Timers or experienced Connect Compass users.

What is the Web Wanderer Package?

Our Web Wanderer package is a data-only package with a generous 100GB of data. It is ideal for those who are high data users or want to share data with others. It is competively priced from £20.45 to £24.99 per month. Zoiko Mobile customers can roam freely through the digital world with this plan. It offers Monthly Rolling and various contract options (6 to 24 months) for added flexibility. It also has FREE 5G data speed. Perfectly suited for First-Timers or experienced Web Wanderer.

FAQs for Zoiko Mobile International Calling Plans

1. What are the charges for calling Canada with Zoiko Mobile?

For calling Canada, Zoiko Mobile offers several plans: 30 minutes at £0.0833, 50 minutes at £0.1388, 100 minutes at £0.2775, 200 minutes at £0.5550, 300 minutes at £0.8325, and 500 minutes at £1.3875. The minimum charge per call on all plans is £0.03.

2. ..In which European country is Zoiko Mobile charging the most expensive calling rates?

If you're looking to drain your bank account while making a phone call on your international travel, Zoiko Mobile has got you covered with their best pricing policy, keeping in mind to save users from considering sky-high calling rates in European travel. We mostly charged higher rates in the Brazil zone, we had fixed several tariff charges £0.6438 for 30 minutes, £1.0730 for 50 minutes, £2.1460 for 100 minutes, £4.2920 for 200 minutes, £6.4380 for 300 minutes, and 500 minutes, we would charging £10.7300. The minimum charge per call on all plans is £0.03.

3. How do the international calling rates vary by destination?

International calling rates with Zoiko Mobile vary significantly based on the destination. Rates are structured into several tiers, depending on the minutes purchased, ranging from 30 minutes up to 500 minutes of calling. Each destination has a unique rate per minute, which increases with the amount of calling time purchased.

4. What is the minimum charge per call on Zoiko Mobile plans?

The minimum charge per call on all Zoiko Mobile international calling plans is £0.03, irrespective of the destination or the plan chosen.

5. Can I call multiple countries with the same plan?

The minimum charge per call on all Zoiko Mobile international calling plans is £0.03, irrespective of the destination or the plan is chosen.

6. How does the price of calling European countries compare to calling Asian countries?

The cost of calling European countries versus Asian countries varies, with some destinations costing more due to higher rates. For example, calling Italy starts at £0.1110 for 30 minutes, whereas calling Malaysia starts at £0.7215 for the same duration. Prices reflect differences in telecommunications costs between regions.

7. What is the most expensive country to call with Zoiko Mobile?

Based on the provided rates, the Solomon Islands is among the most expensive destinations, with rates starting at £180.9300 for 30 calling minutes up to £3015.5000 for 500 calling minutes. The rates reflect the cost of telecommunications infrastructure and agreements in different regions.

8. Are there any countries I can call for the same rate as Zoiko Mobile?

Yes, there are countries with identical rates for the same-minute bundles. For example, Korea (South), Malaysia, Mongolia, and the USA all share the same rates across the different minute plans offered.

9. How do I find out the rate for a specific country not listed in the FAQs?

For rates to countries not listed in these FAQs, please refer to the full list of destinations and calling plans on the Zoiko Mobile Website or contact our customer service for assistance.

10. Can I purchase additional minutes if I run out before my plan expires?

Yes, customers can purchase additional minutes at any time. These minutes will be added to your existing plan, allowing you to continue making international calls without interruption.

11. Are there any long-term contracts required to avail of these international calling rates?

No, Zoiko Mobile offers these international calling rates without the need for long-term contracts, providing flexibility and control over your international calling needs. For more detailed information on plans, rates, and terms of service, please visit our International Calling Plans page or contact our customer support team.

FAQs for Zoiko Mobile's Free International Calls!

1..What countries are included in the Free Zoiko Mobile international calls allowance?

Zoiko Mobile offers free international calls to over 72 countries worldwide. The countries are categorised based on the number of free minutes available.
Free 120 Minutes: Korea (South), Malaysia, Bangladesh, Mongolia, Singapore, Japan, India, Turkey
Free 100 Minutes: Israel, Thailand, Kuwait, Kazakhstan, Pakistan, Brazil, Peru, Mexico, Venezuela, Colombia, Chile, Argentina, Costa Rica, Panama, Paraguay, Dominican Republic.
Free 40 Minutes: Indonesia, Brunei, Bhutan, Cambodia, Vietnam, Laos, Saudi Arabia, Lebanon.,
Free 50 Minutes: Dominican Republic
Free 30 Minutes: Trinidad & Tobago, Morocco, Algeria, Angola, Egypt, Namibia, Eswatini.
Free 20 Minutes: Uzbekistan, Oman, Cyprus, Bahrain, Philippines, Turkmenistan, Nepal, Tajikistan, Yemen, United Arab Emirates, Iraq, Jordan, Qatar, Sri Lanka, Kyrgyzstan, Palestine, Iran, Afghanistan, Mauritius, Cameroon, Nigeria, South Africa, Cape Verde, Sudan, Botswana, Uruguay, El Salvador, Honduras, Ecuador, Nicaragua, Guatemala, Suriname.

2..Who is eligible for the Free Zoiko Mobile international calls allowance?

The Free Zoiko Mobile international calls allowance is available to Zoiko customers who have subscribed to packages with either 100GB of data or Unlimited data Bundles.

3..How can I find out if my plan includes Free Zoiko Mobile international calls?

To see if your plan includes the Free Zoiko Mobile International Calls benefit, please review the "View Plan" or "Plan Details" section of your account. All qualifying packages, including those with 100GB of data and those with Unlimited data, will be eligible for the Free Zoiko Mobile international calls allowance benefits along with over 70+ eligible countries.

4..Can I use Free Zoiko Mobile International Calls to any country not listed in the plan details?

Honestly, No. Free Zoiko Mobile international calls are only available to the over 70+ countries listed in the "View Plan" or "Plan Details" of your qualifying package. Calls made to 70+ countries not included in the list will be charged at Zoiko Mobile's standard international calling rates. You can check our international calling rates on the website.

5..Are there any limits to the Free International Calls?

Yes, the Free Zoiko Mobile international calls come with minute limitations based on the country you are calling. Depending on the country, you will have a set number of free minutes ranging from 20 to 120 minutes. Once you exceed the allocated free minutes, standard international calling rates will apply.

6..How do I track my usage of Free International Calls?

You can track your usage of Free Zoiko Mobile international calls through the Zoiko Mobile app or website. Your account section will provide detailed information on your call usage under the heading ‘Usage History’, including the number of free minutes used and remaining for each eligible country.

7..What happens if I use all my Zoiko Mobile Free International Call minutes?

You can track your usage of Free Zoiko Mobile international calls through the Zoiko Mobile app or website. Your account section will provide detailed information on your call usage under the heading ‘Usage History’, including the number of free minutes used and remaining for each eligible country.

8.. When do basic international calling rates apply?

Just a quick heads up - if you're making an international call from your office to any other country outside your designated area, then calling rates will apply. The individual plan has respective FREE international country coverage. Outside designated 70+ counties calling, you will be charged at Zoiko Mobile's standard international calling rates. You can check our international calling rates on the website. It's always good to keep this in mind to avoid any unexpected charges on your phone bill. Feel free to check our current rates at any time by visiting our "View Plan"

9..Any action needed to activate my international calls going through?

Indeed, is not. It's auto-renewed with your activation plan. You will need to check your account balance of FREE eligible international calling minutes on your account, in the "View Plan" section.

10..how long do the free international calls last?

This can be as long as your plan allowance lasts within the plan period, which typically ranges from 30 30-day monthly rolling plan to a 24-month contract plan, depending on the specific plan periods you have subscribed to. During this period, you are free to use the allocated resources such as calling minutes, until you reach the limit set by your plan. Once you have exhausted your plan allowance, you may either need to purchase additional allowances or wait until the next plan period begins to continue using the services provided by your plan. It's important to keep track of your usage and manage your resources efficiently to ensure you make the most of your plan allowance.

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