- To begin the return process, please contact our customer
support team via email at [email protected] or by phone at +44 2071 646 399.
- You will need to provide your order details and a reason for the return, although a reason is not necessary under the Consumer Contracts Regulations if you are acting within the 14-day cooling-off period.
- Following approval, we will provide instructions and a return address.
- You are responsible for the return shipping costs, which is standard, but in cases of faulty or misdescribed items, Zoiko Mobile will cover the return shipping costs.
- We will inspect returned items to confirm they meet the return conditions.
- Refunds or exchanges will be processed within 14 days of receiving the returned item, in compliance with UK consumer law.
- Refunds will be issued to the original payment method used during purchase.
- Activated SIM cards and any associated prepaid credit are non-returnable once activated.
- Devices that have been damaged or modified by the customer are not eligible for a return.
- If you receive a defective product, please inform us within 14 days of receipt for a prompt return or exchange, in accordance with your rights under the Consumer Rights Act 2015.
For further assistance or queries regarding our returns policy, please contact us at:
Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399
We are committed to complying with UK consumer law and ensuring a transparent and straightforward returns process. Thank you for choosing Zoiko Mobile.
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