How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Terms of Sale Policy | Zoiko Mobile

1. Introduction

Welcome to Zoiko Mobile. Our Terms of Sale Policy outlines the terms and conditions that apply to the purchase of our products and services in the United Kingdom. By making a purchase through our platform, you agree to comply with and be bound by these terms.

2. Definitions

2.1 Seller:

"Seller" refers to Zoiko Mobile, the provider of products and services.

2.2 Buyer:

"Buyer" refers to the individual or entity making a purchase from the Seller.

3. Product Information

3.1 Product Descriptions:

Zoiko Mobile makes every effort to accurately describe our products. However, we do not warrant that product descriptions or other content on our website are entirely error-free. If you have questions about a product, please contact us for clarification.

4. Pricing

4.1 Prices:

All prices are in GBP (British Pounds) and are inclusive of applicable taxes – with the exception of Business Plans.

4.2 Price Changes:

Zoiko Mobile reserves the right to change prices for products and services at any time. Price changes will not affect orders that have already been accepted.

5. Orders

5.1 Order Acceptance:

Your order is an offer to purchase our products and services. We may accept your order by sending an order confirmation, or we may decline your order for any reason.

5.2 Cancellation:

You have the right to cancel your order within 14 days of receipt of the products, in line with your rights under the Consumer Rights Act 2015. Please refer to our Return and Refund Policy for details on how to return products.

6. Payment

6.1 Payment Methods:

Zoiko Mobile accepts various payment methods, including credit/debit cards and other payment solutions available on our website.

6.2 Payment Security:

We take the security of your payment information seriously and ensure that it is processed securely. Payment details are encrypted to protect your data.

7. Delivery

7.1 Delivery Times:

Delivery times for products are provided at the time of purchase. These times may vary based on the destination and shipping method.

7.2 Delivery Address:

The Buyer is responsible for providing an accurate and complete delivery address. Zoiko Mobile is not liable for any delayed or failed delivery due to incorrect address details.

8. Returns and Refunds

8.1 Return Policy:

Please refer to our Return and Refund Policy for information on returns, refunds, and the process for returning products, as per your rights under the Consumer Rights Act 2015.

9. Warranty

9.1 Product Warranty:

Our products come with a standard 30-day warranty. Please refer to the warranty information provided with your product for details on coverage and duration.

10. Optional Insurance

10.1 Insurance:

Optional insurance is available at checkout for an additional cost. This insurance provides added protection for your purchase, and you have the option to include it with your order.

11. Dispute Resolution

11.1 Negotiation:

In the event of any disputes or claims related to your purchase, the parties agree to attempt to resolve them through negotiation and good faith communication.

11.2 Jurisdiction:

If a resolution cannot be reached through negotiation, the dispute will be subject to the exclusive jurisdiction of the courts in England and Wales.

12. Contact Information

If you have any questions or concerns regarding our Terms of Sale Policy, please contact us at the following address:

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF,
Email: [email protected]
Telephone: +44 2071 646 399

Thank you for choosing Zoiko Mobile for your product and service needs. We value your compliance with these guidelines to ensure a smooth and secure shopping experience, while also respecting your rights under the Consumer Rights Act 2015.