Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

No, a plan purchase will not be considered as a top-up.

Yes, provide a FREE SIM card as well as new and refurbished handsets.

Yes, we sell new and refurbished handsets and they are all unlocked.

Yes, Zoiko Mobile offers a variety of SIM Only deals with contract options spanning 30 days and 24 months. Depending on the contract length you choose, you can enjoy up to unlimited texts, unlimited data, unlimited SMS, and unlimited MMS.. Opting for the 30-day SIM Only contract provides you with the added benefit of flexibility, allowing you to modify or cancel your plan any time after the initial month of service.

This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 500 from your Zoiko Mobile.

To get a copy of your itemised billing, please log in to your account using the link that was sent to you after purchasing your Zoiko Mobile plan and follow the prompts. Alternatively, you may log in to your Zoiko Mobile account at MyBill

To check your billing details, log in to your Zoiko Mobile account at MyBill and view or update your billing details.

Zoiko Mobile currently offers a paid monthly service, which means that once you buy one of our plans you will never have to worry about running out of credit.

You can check our unbeatably low rates from our website here www.zoikomobile.co.uk/plan/ Alternatively, you can dial Customer Service at 500 from your Zoiko Mobile.

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +44 7870 020 555 for Zoiko Mobile UK. If you see a different number, enter +447870 020 555 turn your handset off and on and then retry sending any unsent texts. If the problem remains, please contact Customer Services at 500 from your Zoiko Mobile handset.

Roaming services are automated, and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone, and you should be able to use our roaming services without any problem. However, not all our plans have automated Roaming Services; if you have any questions regarding this, please call Customer Services at 500 before travelling outside the UK.

Your Zoiko Mobile voicemail service has been automatically activated. To access your voicemail from your Zoiko Mobile in the UK, dial 555. Calls to access the voicemail are absolutely free.

Your Zoiko Mobile voicemail service has been automatically activated. To access your voicemail from your Zoiko Mobile in the UK, dial 555. Calls to access the voicemail are absolutely free.

Accessing premium rate services will depend on the type of Zoiko Mobile Plan you have purchased. The 30-day Monthly Rolling Plan does not automatically include any premium rate services. If you are interested in upgrading your Zoiko Mobile plan, please do not hesitate to contact us at 500 from your Zoiko Mobile phone or +44 2071 646 399 from another handset. Note that premium services are charged at premium rates

Your handset needs to be compatible with internationally recognized GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Zoiko Mobile. Please call our Customer Services team on +44 2071 646 399 if you are unsure about your handset or call 500 with a Zoiko Mobile phone.