How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Student Discount Programme

Zoiko Mobile is delighted to introduce a comprehensive student discount programme that not only offers significant savings on our monthly price plans but also provides a free SIM card to students looking to switch networks within the UK. We recognise the importance of staying connected while managing a tight budget, and we are here to help students make the most of their mobile services, including a hassle-free network switch.

Who is Eligible?

To qualify for Zoiko Mobile's student discount programme and receive a free SIM card for network switching, you must be a registered student age 16 and over at a recognised educational institution in the United Kingdom, including universities, colleges, and other higher education institutions. Proof of enrolment or a valid student ID is required when signing up for the discount and obtaining a free SIM card.

Discounted Monthly Price Plans

We offer discounted monthly price plans for students on various contract durations, including 6, 12, 18, and 24-month contracts. Here are the details of the student discounts available for our popular plans:

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Free SIM Card and Network Switching

As part of our student discount programme, you will also receive a free SIM card when you switch to Zoiko Mobile. Switching networks within the UK is a straightforward process, and you can keep your existing number. By making this switch, you gain access to our discounted student plans, ensuring flexibility and savings.

How to Switch Networks in the UK

Visit the Zoiko Mobile website at www.zoikomobile.co.uk.
Select the monthly plan that best suits your requirements.
Present your valid student ID or proof of enrolment to our customer service representative.
Fill out the necessary paperwork and provide your student details.
Enjoy the discounted rate on your chosen plan, and receive your free SIM card for network switching.
Contact your current network provider to request a PAC (Porting Authorisation Code).
Insert your Zoiko Mobile SIM card and contact our customer support to initiate the porting process.
Your existing number will be transferred to Zoiko Mobile, and you can start enjoying our services with your familiar number.

Terms and Conditions

The student discount and free SIM card offer are available exclusively to registered students at recognised UK educational institutions.
A valid proof of enrolment or student ID is required for eligibility.
The discount is applicable to the specified monthly plans and contract durations as mentioned earlier.
The free SIM card is available to students switching networks to Zoiko Mobile.
Renew your student discount with updated proof of enrolment upon contract expiration.
Zoiko Mobile is dedicated to helping students stay connected, save money, and make network switching in the UK a seamless process. Join us today to experience affordable, high-quality mobile services while focusing on your studies and social life. Stay connected, stay smart, and stay within your budget with Zoiko Mobile.