How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Refund Policy

1. Overview

At Zoiko Mobile, we are committed to ensuring your satisfaction with our products. This refund policy outlines the guidelines for refunds and returns for SIM cards, mobile phone and other devices purchased through our platform.

2. Refund Eligibility

2.1 SIM Cards:

We offer refunds for SIM cards that meet the following criteria:

The SIM card is in its original, unopened packaging.

The request for a refund is made within 14 days of purchase.

2.2 Mobile Phone And Other Devices:

Refunds for mobile phone and other devices are eligible under the following circumstances:

The mobile phone or any other device is returned in its original condition with all accessories, manuals, and packaging.

The request for a refund is made within 14 days of purchase.

3. Refund Process

3.1 Requesting a Refund:

To request a refund, please contact our customer support team via email at [email protected] or by phone at 44 2071 646 399.

When requesting a refund, please provide your order details and a clear reason for the refund request.

3.2 Return of Products:

If your refund request is approved, we will provide you with instructions for returning the SIM card or mobile phone or any other device.

You are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.

3.3 Refund Processing:

Refunds will be processed within 7 business days of receiving the returned product. Refunds will be issued in the original form of payment used for the purchase.

4. Non-Refundable Items

4.1 SIM Cards:

We do not offer refunds for SIM cards that have been Activated or for any prepaid credit or plan associated with the SIM card.

4.2 Mobile phone and other devices:

Mobile phone and other devices must be returned in their original, unaltered condition to be eligible for a refund. We do not offer refunds for mobile phone and other devices that have been damaged or modified by the user.

5. Defective or Damaged Products

5.1 Defective Products:

If your SIM card or mobile phone or any other device is defective, please contact our customer support team within 14 days of purchase for assistance. We will provide guidance on the return and replacement process.

6. Contact Information

If you have any questions or require assistance regarding our Refund Policy for SIM Cards, mobile phone and other devices, please contact us at the following address:

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399

We are committed to providing a seamless and transparent refund process for our customers. Thank you for choosing Zoiko Mobile.

1. Overview

At Zoiko Mobile, we are committed to ensuring your satisfaction with our products. This refund policy outlines the guidelines for refunds and returns for SIM cards, mobile phone and other devices purchased through our platform.

2. Refund Eligibility

2.1 SIM Cards:

We offer refunds for SIM cards that meet the following criteria:

The SIM card is in its original, unopened packaging.

The request for a refund is made within 14 days of purchase.

2.2 Mobile Phone And Other Devices:

Refunds for mobile phone and other devices are eligible under the following circumstances:

The mobile phone or any other device is returned in its original condition with all accessories, manuals, and packaging.

The request for a refund is made within 14 days of purchase.

3. Refund Process

3.1 Requesting a Refund:

To request a refund, please contact our customer support team via email at [email protected] or by phone at 44 2071 646 399.

When requesting a refund, please provide your order details and a clear reason for the refund request.

3.2 Return of Products:

If your refund request is approved, we will provide you with instructions for returning the SIM card or mobile phone or any other device.

You are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.

3.3 Refund Processing:

Refunds will be processed within 7 business days of receiving the returned product. Refunds will be issued in the original form of payment used for the purchase.

4. Non-Refundable Items

4.1 SIM Cards:

We do not offer refunds for SIM cards that have been Activated or for any prepaid credit or plan associated with the SIM card.

4.2 Mobile phone and other devices:

Mobile phone and other devices must be returned in their original, unaltered condition to be eligible for a refund. We do not offer refunds for mobile phone and other devices that have been damaged or modified by the user.

5. Defective or Damaged Products

5.1 Defective Products:

If your SIM card or mobile phone or any other device is defective, please contact our customer support team within 14 days of purchase for assistance. We will provide guidance on the return and replacement process.

6. Contact Information

If you have any questions or require assistance regarding our Refund Policy for SIM Cards, mobile phone and other devices, please contact us at the following address:

Zoiko Mobile Berkeley Suite, 35 Berkeley Square, Mayfair, London W1J 5BF Email: [email protected] Telephone: +44 2071 646 399

We are committed to providing a seamless and transparent refund process for our customers. Thank you for choosing Zoiko Mobile.

Zoiko Mobile

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About Zoiko

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Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399