How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Refer a Friend page

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Zoiko Mobile Refer A Friend Programme

Spread the Word
and Get Rewarded!

Welcome to the Zoiko Mobile Refer A Friend Programme!
We're excited to offer our valued customers a chance to earn rewards by referring friends and family to join Zoiko Mobile.

How It work

Eligibility:

The Refer A Friend Programme is open to all Zoiko Mobile customers. Each customer can refer up to 100 friends.
The programme is exclusively accessible via the Zoiko Mobile website. Signup here.

Referrer's Responsibilities:

Ensure you have an active Zoiko Mobile
account and are in good standing.

Referee's Responsibilities:

Referred friends must be new Zoiko Mobile customers
and not have an existing account.

Referral Process:

Refer friends via our website. You’ll receive a unique
referral link for easy tracking.

Rewards:

Both you and your referred friend will each receive a £20 credit when they activate their Zoiko Mobile plan.
Enjoy fantastic entertainment benefits, including Spotify, Netflix, and Amazon Prime!

Bonus Redemption:

Redeem your credits for Zoiko Mobile bill discounts
through customer support or your online account.

Timeline for Receiving Rewards:

Referral rewards will be credited to your account within 30 days of
your friend activating their Zoiko Mobile plan.

Additional Information:

VAT is not included in the credit value.
Zoiko Mobile reserves the right to modify or terminate
the programme without prior notice.
By participating, you acknowledge and agree to
these terms and conditions, subject to modification.