How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

UK Student Guide: Safety, Study, and Scholarships

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Online Safety

UK Safer Internet Centre

Provides information and resources on how to stay safe online, including tips on avoiding cyberbullying, protecting your privacy, and spotting online scams.

https://saferinternet.org.uk/

Thinkuknow

Thinkuknow is a website from the National Crime Agency that provides advice and resources on a range of online safety topics, including cyberbullying, sexting, and online grooming.

https://www.thinkuknow.co.uk/

CEOP

CEOP is the Child Exploitation and Online Protection Centre, a part of the National Police Chiefs' Council that investigates child exploitation and online protection.

https://www.ceop.police.uk/Safety-Centre/

Homework Assistance

Future Learn: Future Learn is a platform that offers a wide range of free online courses from top universities and organizations.
https://www.futurelearn.com/

Khan Academy: Khan Academy is a non-profit educational organization that provides free, world-class education for anyone, anywhere.
https://www.khanacademy.org/

The Open University: The Open University is a leading UK university that offers a wide range of distance learning courses.
https://www.open.ac.uk/

Research

Google Scholar: Google Scholar is a search engine that indexes scholarly literature, including books, articles, theses, and conference papers.
https://scholar.google.com/

JSTOR: JSTOR is a digital library that provides access to a wide range of academic journals, books, and other scholarly resources
https://www.jstor.org

EBSCOhost: EBSCOhost is a research database that provides access to a wide range of academic journals, books, and other scholarly resources.
https://search.ebscohost.com/Login.aspx

University Scholarships

Scholarship Search: Scholarship Search is a website from the UK government that provides information on scholarships and bursaries for university students.
http://www.scholarship-search.org.uk/

Prospects: Prospects is a website from the UK government that provides information on a range of careers and education topics, including scholarships.
https://www.prospects.ac.uk/postgraduate-study/funding-postgraduate-study/scholarships-and-bursaries

Student Finance England: Student Finance England is a website from the UK government that provides information on student loans and scholarships for university students in England.
https://www.gov.uk/browse/education/student-finance

Additional Resources

National Union of Students: National Union of Students is the national representative body for students in the UK.
https://www.nus.org.uk/

Universities UK: Universities UK is the representative body for universities in the UK.
https://www.universitiesuk.ac.uk/

Office for Students: Office for Students is the independent regulatory body for higher education in England.
https://www.gov.uk/government/organisations/office-for-students