How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Late Fee Policy

Introduction:

At Zoiko Mobile, we are committed to providing our customers with top-notch service and ensuring that their mobile phone bills are as convenient and hassle-free as possible. To maintain the quality of our services and ensure prompt payment processing, we have implemented this Late Fee Policy.

1. Payment Due Date:

All mobile phone bills from Zoiko Mobile are due on the date specified in your billing statement, which is typically on a monthly basis. It is the responsibility of the customer to ensure timely payment of their bills.

2. Late Fee Assessment:

If a customer fails to make a payment by the due date, Zoiko Mobile will assess a late fee as follows:

A late fee of £7.50 will be applied to the unpaid balance for bills that are not paid within 14 days from the due date.

3. Notification of Late Fee:

Zoiko Mobile will send a notification to the customer via email or text message when a late fee is assessed. The notification will include the late fee amount and details on how to make the payment.

4. Disputed Charges:

If you believe there is an error in your bill or you have concerns about the late fee assessed, please contact our customer support team immediately. We will work with you to investigate and resolve the issue promptly.

5. Waiver of Late Fee:

Zoiko Mobile may, at its discretion, waive late fees under certain circumstances, such as billing errors, documented medical emergencies, or other valid reasons. To request a waiver, please contact our customer support team and provide appropriate documentation.

6. Collections and Account Suspension:

If a bill remains unpaid for an extended period, Zoiko Mobile reserves the right to refer the account to a collections agency or suspend mobile services until the outstanding balance is settled.

7. Reconnection and Reactivation:

In case of account suspension, a customer may be required to pay any outstanding balance, including late fees, and a reconnection or reactivation fee before Zoiko Mobile will restore mobile services.

8. Payment Options:

Zoiko Mobile offers various payment options, including online payments, automatic bill pay, and in-person payments at designated locations. Customers are encouraged to utilize the most convenient and timely payment method for their specific needs.

9. Communication Preferences:

Customers are responsible for ensuring that their contact information, including email addresses and phone numbers, is up to date in our system to receive timely notifications and important billing information.

10. Review and Amendments:

Zoiko Mobile reserves the right to review and amend this Late Fee Policy as needed to align with evolving business practices and regulations. Any changes will be communicated to customers through the appropriate channels.

By using Zoiko Mobile's services, you agree to abide by this Late Fee Policy. We appreciate your business and thank you for your understanding and cooperation in adhering to these guidelines. If you have any questions or require further information, please don't hesitate to contact our customer support team.

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square
Mayfair,London W1J 5BF
Telephone:+44 (0)2071 646 399
Email:[email protected]

Introduction:

At Zoiko Mobile, we are committed to providing our customers with top-notch service and ensuring that their mobile phone bills are as convenient and hassle-free as possible. To maintain the quality of our services and ensure prompt payment processing, we have implemented this Late Fee Policy.

1. Payment Due Date:

All mobile phone bills from Zoiko Mobile are due on the date specified in your billing statement, which is typically on a monthly basis. It is the responsibility of the customer to ensure timely payment of their bills.

2. Late Fee Assessment:

If a customer fails to make a payment by the due date, Zoiko Mobile will assess a late fee as follows:

A late fee of £7.50 will be applied to the unpaid balance for bills that are not paid within 14 days from the due date.

3. Notification of Late Fee:

Zoiko Mobile will send a notification to the customer via email or text message when a late fee is assessed. The notification will include the late fee amount and details on how to make the payment.

4. Disputed Charges:

If you believe there is an error in your bill or you have concerns about the late fee assessed, please contact our customer support team immediately. We will work with you to investigate and resolve the issue promptly.

5. Waiver of Late Fee:

Zoiko Mobile may, at its discretion, waive late fees under certain circumstances, such as billing errors, documented medical emergencies, or other valid reasons. To request a waiver, please contact our customer support team and provide appropriate documentation.

6. Collections and Account Suspension:

If a bill remains unpaid for an extended period, Zoiko Mobile reserves the right to refer the account to a collections agency or suspend mobile services until the outstanding balance is settled.

7. Reconnection and Reactivation:

In case of account suspension, a customer may be required to pay any outstanding balance, including late fees, and a reconnection or reactivation fee before Zoiko Mobile will restore mobile services.

8. Payment Options:

Zoiko Mobile offers various payment options, including online payments, automatic bill pay, and in-person payments at designated locations. Customers are encouraged to utilize the most convenient and timely payment method for their specific needs.

9. Communication Preferences:

Customers are responsible for ensuring that their contact information, including email addresses and phone numbers, is up to date in our system to receive timely notifications and important billing information.

10. Review and Amendments:

Zoiko Mobile reserves the right to review and amend this Late Fee Policy as needed to align with evolving business practices and regulations. Any changes will be communicated to customers through the appropriate channels.

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square
Mayfair,London W1J 5BF
Telephone:+44 (0)2071 646 399
Email:[email protected]

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

Introduction:

At Zoiko Mobile, we are committed to providing our customers with top-notch service and ensuring that their mobile phone bills are as convenient and hassle-free as possible. To maintain the quality of our services and ensure prompt payment processing, we have implemented this Late Fee Policy.

1. Payment Due Date:

All mobile phone bills from Zoiko Mobile are due on the date specified in your billing statement, which is typically on a monthly basis. It is the responsibility of the customer to ensure timely payment of their bills.

2. Late Fee Assessment:

If a customer fails to make a payment by the due date, Zoiko Mobile will assess a late fee as follows:

A late fee of £7.50 will be applied to the unpaid balance for bills that are not paid within 14 days from the due date.

3. Notification of Late Fee:

Zoiko Mobile will send a notification to the customer via email or text message when a late fee is assessed. The notification will include the late fee amount and details on how to make the payment.

4. Disputed Charges:

If you believe there is an error in your bill or you have concerns about the late fee assessed, please contact our customer support team immediately. We will work with you to investigate and resolve the issue promptly.

5. Waiver of Late Fee:

Zoiko Mobile may, at its discretion, waive late fees under certain circumstances, such as billing errors, documented medical emergencies, or other valid reasons. To request a waiver, please contact our customer support team and provide appropriate documentation.

6. Collections and Account Suspension:

If a bill remains unpaid for an extended period, Zoiko Mobile reserves the right to refer the account to a collections agency or suspend mobile services until the outstanding balance is settled.

7. Reconnection and Reactivation:

In case of account suspension, a customer may be required to pay any outstanding balance, including late fees, and a reconnection or reactivation fee before Zoiko Mobile will restore mobile services.

8. Payment Options:

Zoiko Mobile offers various payment options, including online payments, automatic bill pay, and in-person payments at designated locations. Customers are encouraged to utilize the most convenient and timely payment method for their specific needs.

9. Communication Preferences:

Customers are responsible for ensuring that their contact information, including email addresses and phone numbers, is up to date in our system to receive timely notifications and important billing information.

10. Review and Amendments:

Zoiko Mobile reserves the right to review and amend this Late Fee Policy as needed to align with evolving business practices and regulations. Any changes will be communicated to customers through the appropriate channels.

Zoiko Mobile Berkeley Suite, 35 Berkeley Square Mayfair,London W1J 5BF Telephone:+44 (0)2071 646 399 Email:[email protected]

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square
Mayfair,London W1J 5BF
Telephone:+44 (0)2071 646 399
Email:[email protected]