How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | International Out-of-Bundle Rates

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International Out-of-Bundle Rates (Calls, Texts & MMS)-Overage Rates

Zones

Countries

Call Charge Per Minute (£)

Charge Per SMS (£)

Charge Per MMS (£)

Zone 1 - Ireland, Isle of Man & Channel Islands

Ireland Guernsey Jersey Isle of Man

10p

45p

Zone 2 - Europe

Albania Andorra Austria Belgium Bulgaria Canary Islands Croatia Cyprus (Greek) Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Hungary Iceland Italy Kosovo Liechtenstein Lithuania Luxembourg Macedonia Malta Monaco Montenegro Netherlands Norway Poland Portugal Romania San Marino Serbia Slovakia Slovenia Spain Sweden Transnistria.

35p

20p

45p

Zone 3 - Asia & Pacific

Australia China Hong Kong Japan Malaysia New Zealand Philippines Singapore Thailand

65p

20p

45p

Zone 4 - USA

USA

25p

20p

45p

Zone 5 - Middle East

Algeria Cyprus (Turkish) Egypt Iran Iraq Israel Jordan Kuwait Lebanon Libya Morocco Oman Qatar Saudi Arabia Tunisia Turkey United Arab Emirates

75p

20p

45p

Zone 6 - Rest of the World

Abkhazia Afghanistan Aland Islands American Samoa Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Ascension Island Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belize Benin Bermuda

Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Indian Ocean Territory Brunei Darussalam Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Caribbean Netherlands Cayman Islands Central African Republic Ceuta and Melilla Chad Chile Christmas Island Cocos - Keeling Island Colombia Comoros Congo DR Congo-Brazzaville Cook Islands Costa Rica Côte D'Ivoire Cuba Curacao Diego Garcia Djibouti Dominica Dominican Republic Ecuador El Salvador Equatorial Guinea Eritrea Ethiopia Falkland Islands Faroe Islands Fiji French Guiana French Polynesia French Southern and Antarctic Lands Gabon Gambia Georgia Ghana Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras India Indonesia Jamaica Kazakhstan Kenya Kiribati Korea North Korea South Kyrgyzstan Laos Latvia Lesotho Liberia Macau Madagascar Malawi Maldives Mali Marshall Islands Martinique Mauritania Mauritius Mayotte Melilla Mexico Micronesia Moldova Mongolia Montserrat Mozambique Myanmar Nagorno-Karabakh Namibia Nauru Nepal Netherlands Antilles New Caledonia Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Pitcairn Islands Puerto Rico Reunion Russia Rwanda Saint Barthelemy Saint Helena Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa São Tomé and Príncipe Senegal Seychelles Sierra Leone Sint Maarten Solomon Islands Somalia Somaliland South Africa South Ossetia South Ossetia South Sudan Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Switzerland Syria Taiwan Tajikistan Tanzania Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tristan da Cunha Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands (British) Virgin Islands (U.S) Wallis and Futuna Islands Western Sahara Yemen Zambia Zimbabwe