How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | International call charges

American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Darussalam, Burkina Faso, Burund, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Ceuta and Melilla, Chad, Chile, Christmas Island, Cocos - Keeling, Island, Colombia, Comoros, Congo, DR, Congo-Brazzaville, Cook Islands, Costa, Rica, Cote D'ivoire, Cuba, Curacao, Diego, Garcia, Djibouti, Dominica, Dominican, Republic, Ecuador, EI Salvador, Equatorial, Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French, Polynesia, French Southern and Antarctic, Lands, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Inia, Indonesia, Jamaica, Kazakhstan, Kenya, Kiribati, Korea North, Korea South, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Melilla, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Mozambique, Myanmar, Nagormo-Karabakh, Namibia, Nauru, Nepal, Netherlands, Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Nive, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestine, Panama, Papua New, Guinea, Paraguay, Peru, Pitcaim Islands, Puerto, Rico, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint, Kitts and Nevis, Saint Lucia, Saint Martin, Saint, Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, S&o Tomé and Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, Somaliland, South Africa, South Ossetia, South Sudan, Sri Lanka, Sudan Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe

Excluded Number

The International call charge excludes: calls to numbers other than fixed or mobile, international satellites, international special numbers, any service paid for through the telephone bill of a Customer. For the avoidance of doubt, the International call charges exclude any country that has not been listed in sections Zones 1 - 6. lt is clarified that Zoiko Mobile will apply charges to any Calls made to Numbers from countries other than those listed above.

Should Zoiko Mobile consider some modifications in the definition of the International Zones, then Zoiko Mobile reserves the right to do so with prior notice of one month to its customers.

Zones

Zone 1

- Ireland, Isle of Man & Channel Islands

Countries

Ireland, Guernsey, Jersey, Isle of Man

Inbound Rates

£0.0135

Outbound Rates

£0.0365

Zone 2

- Europe

Albania, Andorra, Austria, Belgium, Bulgaria, Canary, Islands, Croatia, Cyprus (Greek), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Kosovo,

Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Transnistria.

£0.0725

£0.0725

Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Transnistria.

Zone 3

- Asia & Pacific

Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand

£0.0725

£0.3825

Zone 4

- USA

USA

£0.0725

£0.4750

Zone 5

- Middle East

Algeria, Cyprus (Turkish), Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates

£0.7250

£1.3250

Zone 6

- Rest of the World

Algeria, Cyprus (Turkish), Egypt, Iran, Ira, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates, Abkhazia, Afghanistan, Aland Islands,

£0.9250

£2.3250

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Zoiko Mobile

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About Zoiko

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© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.