How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile EU Roaming with All Our Plans

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Hey there, fellow adventurers! It's Benny the Badger here!

So why wait? Join Zoiko Mobile today and start exploring the EU without any roaming worries! #ZoikoMobile #EURoaming #BadgerApproved
So why wait? Join Zoiko Mobile today and start exploring the EU without any roaming worries! #ZoikoMobile #EURoaming #BadgerApproved

Take your mobile life on the road with our hassle-free EU Roaming feature! Whether you're snapping selfies by the Seine, emailing on a tram in Amsterdam, or finding your way through Florence using GPS, stay connected without worrying about extra charges.

Our EU Roaming feature allows you to use your existing plan’s voice and text allowances across the EU just as you would at home, with no additional costs. It’s perfect for travellers who want to enjoy seamless connectivity without the hassle of switching SIM cards or incurring unexpected roaming fees.

Keep in mind that this easy roaming only covers Zone 1 countries within the EU, following RLAH (Roam Like At Home) regulations. So, while you can call and text back to the UK or within the country you’re visiting, calls to international destinations, premium, or special numbers aren’t included.

EU Roaming with us means you get to travel with confidence, knowing you can stay connected with friends, family, and work, all while using your mobile freely across Europe. Pack your bags and your phone – with EU Roaming, you’re ready to explore!

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© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

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