How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Esg Policy

1. Introduction of ESG Policy

Zoiko Mobile, a registered trademark of Zoiko Telecom Ltd, establishes this Environmental, Social, and Governance (ESG) Policy to formalize our commitment to responsible corporate citizenship and sustainability. This policy outlines our core principles and dedication to ESG principles.

2. Environmental Responsibility

Compliance: Zoiko Mobile is committed to strict compliance with all relevant environmental laws and regulations, ensuring that our operations adhere to the highest environmental standards.

Resource Efficiency: We will actively work to minimize resource consumption and reduce our carbon footprint by embracing energy-efficient practices and waste reduction.

Innovation for Sustainability: Zoiko Mobile will drive innovation in the development of environmentally friendly and energy-efficient products and services, contributing to a more sustainable environment.

3. Social Responsibility

Diversity and Inclusion: We are dedicated to fostering a diverse and inclusive work environment where every employee is valued and respected, promoting equality across our workforce.

Fair Labour Practices: Zoiko Mobile is committed to maintaining fair labour practices, which include providing fair wages, ensuring safe and healthy working conditions, and respecting workers' rights.

Community Engagement: We actively engage with the communities where we operate, supporting social development, philanthropy, and volunteerism to make a positive impact on society.

Customer Focus: Our top priority is customer satisfaction. We achieve this by delivering high-quality products and services, maintaining transparency, and conducting our business with the utmost integrity.

4. Governance and Ethics

Ethical Conduct: Zoiko Mobile conducts its business with the highest ethical standards, guided by a robust code of conduct that applies to all employees and stakeholders.

Board Diversity: Our board of directors strives to be diverse in terms of expertise, gender, and background, encouraging a broader range of perspectives in our decision-making processes.

Transparency and Accountability: We are committed to maintaining transparency in financial reporting, corporate governance, and decision-making processes, while adhering to legal and regulatory requirements.

Risk Management: Zoiko Mobile actively assesses and manages risks to the business, including those related to ESG issues, to safeguard the long-term interests of our stakeholders.

5. Reporting and Continuous Improvement

Zoiko Mobile is committed to regularly assessing and reporting on our ESG performance to ensure transparency and accountability to our stakeholders.

We actively seek feedback from stakeholders and engage with them to align our ESG initiatives with their expectations.

6. Compliance

Zoiko Mobile commits to full compliance with all relevant laws, regulations, and industry standards pertaining to ESG issues.

7. Continuous Enhancement

We continuously review and enhance our ESG practices, setting increasingly higher standards and achieving better performance in environmental, social, and governance matters.

8. Conclusion

This ESG Policy underscores Zoiko Mobile's unwavering commitment to sustainable and responsible business practices, focusing on environmental preservation, social responsibility, and sound governance. Our aim is to be a leader in ESG initiatives, providing value to our stakeholders and contributing to a more sustainable and inclusive world.