How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Our Cookie Policy Explained

1. Introduction

Our website uses cookies to improve your experience. This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

2. What Are Cookies?

2.1 Definition:

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.2 Session and Persistent Cookies:

Cookies can be categorised into two main types:

Session cookies are temporary cookies that are deleted from your device when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them.

3. How We Use Cookies

3.1 Essential Cookies:

These cookies are necessary for the basic functionality of our website. They enable you to navigate the site, use its features, and access secure areas. Without these cookies, our website may not function properly.

3.2 Performance Cookies:

These cookies collect information about how visitors use our website, such as which pages are most frequently visited and whether users encounter error messages. These cookies help us improve the performance of our website.

3.3 Functionality Cookies:

Functionality cookies allow our website to remember choices you make (such as your user name, language, or region) and provide enhanced, personalised features.

3.4 Advertising and Marketing Cookies:

These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.

4. Cookie Preferences

You can manage your cookie preferences by adjusting the settings on your browser. Most web browsers allow some control over cookies through browser settings. However, please note that disabling cookies may impact the functionality and user experience of our website.

5. Updates to the Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the document.

6. Contact Information

If you have any questions or concerns about this Cookie Policy, please contact us at the following address:

Zoiko Mobile
Berkeley Suite,
35 Berkeley Square,
Mayfair,London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399

By using Zoiko Mobile's website, you consent to the use of cookies as described in this policy. Thank you for choosing Zoiko Mobile, and we hope you enjoy your improved website experience.

1. Introduction

Our website uses cookies to improve your experience. This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

2. What Are Cookies?

2.1 Definition:

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.2 Session and Persistent Cookies:

Cookies can be categorised into two main types:

Session cookies are temporary cookies that are deleted from your device when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them.

3. How We Use Cookies

3.1 Essential Cookies:

These cookies are necessary for the basic functionality of our website. They enable you to navigate the site, use its features, and access secure areas. Without these cookies, our website may not function properly.

3.2 Performance Cookies:

These cookies collect information about how visitors use our website, such as which pages are most frequently visited and whether users encounter error messages. These cookies help us improve the performance of our website.

3.3 Functionality Cookies:

Functionality cookies allow our website to remember choices you make (such as your user name, language, or region) and provide enhanced, personalised features.

3.4 Advertising and Marketing Cookies:

These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.

4. Cookie Preferences

You can manage your cookie preferences by adjusting the settings on your browser. Most web browsers allow some control over cookies through browser settings. However, please note that disabling cookies may impact the functionality and user experience of our website.

5. Updates to the Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the document.

6. Contact Information

If you have any questions or concerns about this Cookie Policy, please contact us at the following address:

Zoiko Mobile
Berkeley Suite,
35 Berkeley Square,
Mayfair,London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399

By using Zoiko Mobile's website, you consent to the use of cookies as described in this policy. Thank you for choosing Zoiko Mobile, and we hope you enjoy your improved website experience.

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

1. Introduction

Our website uses cookies to improve your experience. This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

2. What Are Cookies?

2.1 Definition:

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.2 Session and Persistent Cookies:

Cookies can be categorised into two main types:

Session cookies are temporary cookies that are deleted from your device when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them.

3. How We Use Cookies

3.1 Essential Cookies:

These cookies are necessary for the basic functionality of our website. They enable you to navigate the site, use its features, and access secure areas. Without these cookies, our website may not function properly.

3.2 Performance Cookies:

These cookies collect information about how visitors use our website, such as which pages are most frequently visited and whether users encounter error messages. These cookies help us improve the performance of our website.

3.3 Functionality Cookies:

Functionality cookies allow our website to remember choices you make (such as your user name, language, or region) and provide enhanced, personalised features.

3.4 Advertising and Marketing Cookies:

These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.

4. Cookie Preferences

You can manage your cookie preferences by adjusting the settings on your browser. Most web browsers allow some control over cookies through browser settings. However, please note that disabling cookies may impact the functionality and user experience of our website.

5. Updates to the Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the document.

6. Contact Information

If you have any questions or concerns about this Cookie Policy, please contact us at the following address:

Zoiko Mobile Berkeley Suite, 35 Berkeley Square, Mayfair,London W1J 5BF Email: [email protected] Telephone: +44 2071 646 399

By using Zoiko Mobile's website, you consent to the use of cookies as described in this policy. Thank you for choosing Zoiko Mobile, and we hope you enjoy your improved website experience.

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

Zoiko Mobile

Zoiko Rates

About Zoiko

Zoiko Legal

© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

Zoiko Mobile
Berkeley Suite,
35 Berkeley Square,
Mayfair,London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399