How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Civil Servants

Open chat

1

Hello there! Thank you for reaching out to Zoiko Mobile. Your curiosity about our services and products is much appreciated. We're here to help you navigate through your queries. A member of our team will be in touch shortly to provide you with the information you need. In the meantime, feel free to browse our FAQ section at http://zoikomobile.co.uk/faq/ for immediate answers to common questions.

At Zoiko Mobile, we appreciate the hard work and dedication of our public sector workers. As a token of gratitude, we are offering an exclusive 30% lifetime discount on any of our SIM-only plans for the public sector workers, and 20% lifetime discount for up to 5 nominated family and friends.

How to Get Your Discount

1

Choose Your Plan

2

Sign Up with Your Work Email

3

Verify Your Status

4

Nominate Family and Friends

5

Get Your Discount

Don't Miss Out

Take advantage of this exclusive offer and enjoy significant saving on your mobile plan. Browse our plans today and start saving with Zoiko Mobile.

Thank You for Your Service

Thank You for Your Service

At Zoiko Mobile, we are proud to support our public sector workers and their loved ones. We look forword to providing you with the best network experience at an unbeatable price.

Terms & Conditions

30% Discount

Applies to any Zoiko Mobile SIM-only plan for as long as you remain a customer.

20% Discount for Family and Friends

Applies to up to 5 nominated family and friends for as long as they remain Zoiko Mobile customers.

Valid Work ID

You must provide a valid work ID to confirm your public sector work status.

Eligibility

This offer is available to new public sector workers customers only.

Fair Usage Policy

Applies to all plans, including unlimited calls & texts and EU roaming.

5G Coverage

Available in selected areas only.

Wi-Fi Calling

Requires compatible handset and network coverage.

EU Roaming

For use in EU countries only.

This offer can be used in conjunction with other promotional offers from Zoiko Mobile.

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About Zoiko

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About Zoiko

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© 2024 Zoiko Mobile is a trading name of Zoiko Telecom Ltd. Registered in England and Wales (No. 15021457). Information Commissioner's Office Registration Number ZB585887. VAT Registration Number 465 1110 23. All rights reserved.

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