How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Shital, Author at Zoiko Mobile

The Rise of Mobile Virtual Network Operators (MVNOs)

Leave a Comment / Zoiko Industry News / Shital

The telecommunications industry has undergone a significant transformation over the past few decades, with Mobile Virtual Network Operators (MVNOs) being one of the most pivotal shifts. It has not only disrupted traditional mobile network services, but have also provided consumers with more choices, better prices, and innovative services. This blog delves into it’s world, exploring […]

The Rise of Mobile Virtual Network Operators (MVNOs) Read More »

From April onwards, Virgin Media and O2 customers will be subjected to an up to 8.8% price hike. Will this have an impact on you?

Leave a Comment / Zoiko Industry News / Shital

It has been observed that customers are willing to pay more for their broadband use and consumable mobile phone airtime bills. The majority of firms use the CPI inflation index for setting price rises, but this firm uses the RPI index instead. Virgin Media O2 has stated that the price increase is necessary and

From April onwards, Virgin Media and O2 customers will be subjected to an up to 8.8% price hike. Will this have an impact on you? Read More »

Ofcom has proposed a ban on inflation-linked price increases in mobile contracts!

Leave a Comment / Industry Trends / Shital

Ofcom has proposed a ban on inflation-linked price increases in mobile contracts! In a consumer sovereignty move to protect consumers and promote fair competition, UK communications regulator Ofcom has proposed a ban on inflation-linked price rises during customer contracts for phone, broadband, and pay-TV bundle services, as a consumer protection and fair competition measure. Seeking

Ofcom has proposed a ban on inflation-linked price increases in mobile contracts! Read More »

Author name: Shital

The Rise of Mobile Virtual Network Operators (MVNOs)

From April onwards, Virgin Media and O2 customers will be subjected to an up to 8.8% price hike. Will this have an impact on you?

Ofcom has proposed a ban on inflation-linked price increases in mobile contracts!

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