How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Terms and Conditions

1. Introduction

Welcome to Zoiko Mobile. By accessing and using our website, you agree to abide by these Terms and Conditions. Please read this document carefully as it contains important information about your rights and responsibilities.

2. User Responsibilities

2.1 Compliance

When using our website, you agree to comply with all applicable laws and regulations, both local and international. You are responsible for ensuring that your use of the site does not violate any legal requirements..

2.2 Accuracy of Information:

You are responsible for the accuracy and truthfulness of the information you provide on our website. Any information you submit should not be misleading, false, or fraudulent.

2.3 Security

You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree not to share your login credentials with anyone else and to notify us immediately if you suspect any unauthorised access to your account.

3. Intellectual Property Rights

3.1 Content Ownership

All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of Zoiko Mobile or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.

3.2 User-Generated Content

If you submit content to our website, such as comments, reviews, or other user-generated material, you grant Zoiko Mobile a non-exclusive, royalty-free, worldwide, and perpetual license to use, modify, reproduce, and distribute that content for any purpose

4. Prohibited Activities

4.1 Unauthorised Access

You may not attempt to gain unauthorised access to our website or any part of it. This includes circumventing any security measures, hacking, or using any automated tools for data extraction.

4.2 Malicious Use

You may not use our website for any malicious purposes, such as spreading malware, conducting phishing attacks, or engaging in any other harmful activities.

4.3 Infringement

You may not use our website to infringe on the intellectual property rights of others, engage in defamation, or violate any laws related to the content you publish.

5. Limitation of Liability

5.1 Disclaimer

Zoiko Mobile is not responsible for any indirect, incidental, special, or consequential damages that result from your use of our website. We provide our services "as is" without any warranties

5.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, reliability, or privacy practices of these external sites.

6. Dispute Resolution

In the event of any disputes or claims related to your use of our website, you agree to attempt to resolve them through negotiation and good faith communication. If a resolution cannot be reached through negotiation, the dispute will be subject to the exclusive jurisdiction of the courts in England and Wales

7. Updates to the Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the document.

8. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at the following address:

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,,
Mayfair, London W1J 5BF
Email: [email protected]
Telephone: +44 2071 646 399

By using Zoiko Mobile's website, you agree to these Terms and Conditions. Thank you for choosing Zoiko Mobile as your online destination. We value your compliance with these guidelines to ensure a secure and enjoyable online experience.