How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile Privacy Policy: Key Details and Guidelines

At Zoiko Mobile, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in this policy.

1. Information We Collect:

At Zoiko Mobile, we may collect the following types of information:

1.1 Personal Information:

We may collect personal information, such as your name, email address, phone number, or other identifying information when you voluntarily provide it to us through our website, forms, or other interactions.

1.2 Device Information:

We may also collect information about the device you use to access our website, including your IP address, browser type, operating system, and other technical details.

2. How We Use Your Information:

We may use the information we collect for various purposes, including but not limited to:

2.1 Providing Services:

To provide you with the services and products you request, process transactions, and deliver customer support.

2.2 Improving Our Website:

To enhance and optimise our website's functionality, user experience, and content.

2.3 Marketing and Communications:

To send you promotional materials, updates, and notifications about our products and services, subject to your consent where required by law.

3. Cookie Policy:

Please refer to our Cookie Policy for detailed information about the use of cookies, including types of cookies used and instructions on how to manage your cookie preferences.

4. Data Retention:

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law.

5. User Rights:

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. These rights include:

5.1 Access:

You have the right to request a copy of the personal information we hold about you.

5.2 Rectification:

You have the right to request that we correct any inaccurate or incomplete personal information.

5.3 Deletion:

You have the right to request the deletion of your personal information under certain circumstances.

5.4 Restriction:

You have the right to request the restriction of processing of your personal information under certain circumstances.

6. Security Measures:

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Disclosure of Information:

We may disclose your personal information to third parties in the following circumstances:

With your explicit consent.
To comply with legal obligations.
To protect our rights, privacy, safety, or property.
In connection with the sale, merger, or acquisition of all or part of our company.

8. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these third-party sites.

9. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate action to remove the information.

10. Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the policy.

11. Contact Information:

If you have any questions or concerns about these Terms of Use for Mobile Apps, please contact us at the following address:

Zoiko Mobile
Berkeley Suite, 35 Berkeley Square,
Mayfair, London W1J 5BF
Email:[email protected]
Telephone:+44 2071 646 399

By using the App, you agree to these Terms. Thank you for choosing Zoiko Mobile and for adhering to these guidelines for app usage.