How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Modern Slavery Policy

1. Introduction

Zoiko Mobile is committed to combating modern slavery and human trafficking in all its forms. This Modern Slavery Policy outlines our commitment to taking proactive measures to prevent such practices within our organization and supply chains.

2. Policy Statement

2.1 Our Commitment:

Zoiko Mobile is dedicated to ensuring that modern slavery and human trafficking have no place in our business operations. We uphold the principles of transparency, accountability, and ethical conduct in our approach to business.

2.2 Compliance:

We are committed to complying with the provisions of the Modern Slavery Act 2015 and other relevant legislation, taking necessary steps to prevent slavery and human trafficking within our operations.

3. Organizational Responsibility

3.1 Senior Leadership:

Our senior leadership team is responsible for setting the tone and ensuring that our commitment to eradicating modern slavery is upheld at all levels of the organization.

3.2 Employees:

All employees of Zoiko Mobile are expected to act in accordance with this policy and report any concerns related to modern slavery or human trafficking through our confidential reporting channels.

4. Supply Chain

4.1 Supplier Engagement

Zoiko Mobile works with suppliers who share our commitment to preventing modern slavery and human trafficking. We require our suppliers to adhere to this policy and to demonstrate their compliance

4.2 Due Diligence:

We conduct due diligence to assess and address risks within our supply chain. We strive to identify and mitigate risks of modern slavery and human trafficking, with a focus on high-risk areas.

4.3 Audits and Monitoring:

Periodic audits and monitoring of our supply chain are conducted to ensure compliance with this policy and the law.

5. Training and Awareness

5.1 Training:

We provide training to our employees and suppliers to raise awareness of modern slavery and human trafficking risks and to equip them with the knowledge and tools necessary to identify and address such risks.

6. Reporting and Whistleblowing

6.1 Reporting Channels:

Zoiko Mobile maintains confidential reporting channels for employees, suppliers, and other stakeholders to report concerns related to modern slavery or human trafficking.

Reports are thoroughly investigated, and appropriate actions are taken in response to concerns or allegations of modern slavery or human trafficking.

7. Transparency

7.1 Transparency in Reporting:

Zoiko Mobile commits to providing annual transparency reports in compliance with the Modern Slavery Act 2015, outlining the steps taken to prevent modern slavery and human trafficking within our organisation and supply chain.

8. Contact Information

If you have any questions or require further information about our Modern Slavery Policy, please contact us at the following address:

Zoiko Mobile
Berkeley Suite,
35 Berkeley Square, Mayfair,
London W1J 5BF,
Email: [email protected]
Telephone: +44 2071 646 399

Zoiko Mobile is unwavering in its commitment to the eradication of modern slavery and human trafficking. We believe in a world where every individual is treated with dignity, respect, and fairness. Thank you for choosing Zoiko Mobile and for supporting our mission to end modern slavery.