Got Questions?
Zoiko's Got Answers!
Find instant solutions to your mobile queries with our comprehensive help center
Quick Help Categories
How Zoiko Mobile Help and Support Team helps?
Welcome to our Zoiko Mobile Help and Support hub, where we're here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help.
Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we've got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we're here to ensure a smooth and seamless mobile experience for you.
Billing & Payments
How can I receive texts with Zoiko Mobile offers and promotions?
Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.
Why have I been charged for internet access when I use WiFi?
Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.
How can I get a copy of my itemised bill?
To get a copy of your itemised billing, please log in to your account using the link that was sent to you after purchasing your Zoiko Mobile plan and follow the prompts. Alternatively, you may log in to your Zoiko Mobile account at MyBill
How can I check my billing details?
To check your billing details, log in to your Zoiko Mobile account at MyBill and view or update your billing details.
Plans & Services
Is it mandatory to register my details to use Zoiko Mobile services?
While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.
Do you provide locked or unlocked handsets?
Yes, provide a FREE SIM card as well as new and refurbished handsets.
Do you offer contract services?
Yes, Zoiko Mobile offers a variety of SIM Only deals with contract options spanning 30 days and 24 months. Depending on the contract length you choose, you can enjoy up to unlimited texts, unlimited data, unlimited SMS, and unlimited MMS.. Opting for the 30-day SIM Only contract provides you with the added benefit of flexibility, allowing you to modify or cancel your plan any time after the initial month of service.
Technical Support
How to Register Your Zoiko Mobile SIM?
We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.
Why can't I send or receive texts?
Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +44 7870 020 555 for Zoiko Mobile UK. If you see a different number, enter +447870 020 555 turn your handset off and on and then retry sending any unsent texts. If the problem remains, please contact Customer Services at 500 from your Zoiko Mobile handset.
How do I activate roaming using Zoiko Mobile?
Roaming services are automated, and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone, and you should be able to use our roaming services without any problem. However, not all our plans have automated Roaming Services; if you have any questions regarding this, please call Customer Services at 500 before travelling outside the UK.
Account Management
I have just registered MyZoiko Mobile SIM. Why am I still unable to activate a plan?
This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 500 from your Zoiko Mobile.
How do I check my balance?
Zoiko Mobile currently offers a paid monthly service, which means that once you buy one of our plans you will never have to worry about running out of credit.
How do I check the call rates?
You can check our unbeatably low rates from our website here www.zoikomobile.co.uk/plan/ Alternatively, you can dial Customer Service at 500 from your Zoiko Mobile.
How do I find my Zoiko Mobile number?
On your iPhone handset you can find your number by going to ‘Settings’, then ‘Telephone’. You can find your number on your Android handset go to ‘Setting’ then go to ‘About Phone’.
Need More Help?
Can't find what you're looking for? Our support team is here to help!
Call Us Now
333 (from Zoiko mobile)
0333 004 0333 (other networks)
Live Chat
Available 24/7
Instant support online
Email Support
[email protected]
Response within 24 hours
Popular Topics
- How to top up my account
- Setting up mobile internet
- International calling rates
- Network coverage checker
- Lost or stolen phone reporting
- Plan upgrade options
Get the MyZoiko App
Can't find what you're looking for? Our support team is here to help!
- Check balance instantly
- Top up with one tap
- View usage history
- Manage your plan
- Get exclusive offers
