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Privacy Policy
We are committed to protecting your personal information and ensuring transparency in how we handle your data
At Zoiko Mobile, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in this policy.
Information We Collect
At Zoiko Mobile, we may collect the following types of information:
1.1 Personal Information
We may collect personal information, such as your name, email address, phone number, or other identifying information when you voluntarily provide it to us through our website, forms, or other interactions.
1.2 Device Information
We may also collect information about the device you use to access our website, including your IP address, browser type, operating system, and other technical details.
What This Means:
We only collect information necessary to provide you with our services and improve your experience.
How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
2.1 Providing Services
To provide you with the services and products you request, process transactions, and deliver customer support.
2.2 Improving Our Website
To enhance and optimise our website's functionality, user experience, and content.
2.3 Marketing and Communications
To send you promotional materials, updates, and notifications about our products and services, subject to your consent where required by law.
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Service Delivery
Process orders and provide customer support
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Analytics
Improve website functionality and user experience
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Security
Protect against fraud and abuse
✉️
Communications
Send updates and promotional materials
Cookie Policy
Please refer to our Cookie Policy for detailed information about the use of cookies, including types of cookies used and instructions on how to manage your cookie preferences.
Understanding Cookies
Cookies are small text files that are placed on your device to help us provide a better service. You can manage your cookie preferences through your browser settings.
Data Retention
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law.
Active Account
Data retained while your account is active
Post-Closure
Up to 7 years for legal and tax purposes
Deletion
Securely deleted after retention period
User Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information. These rights include:
5.1 Access
You have the right to request a copy of the personal information we hold about you.
5.2 Rectification
You have the right to request that we correct any inaccurate or incomplete personal information.
5.3 Deletion
You have the right to request the deletion of your personal information under certain circumstances.
5.4 Restriction
You have the right to request the restriction of processing of your personal information under certain circumstances.
Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Encryption
All data transmitted is encrypted using SSL/TLS technology
Access Control
Strict access controls limit who can view your information
Monitoring
Continuous monitoring for security threats and breaches
Compliance
Regular audits to ensure compliance with data protection laws
Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
- With your explicit consent: When you have given us permission to share your information.
- To comply with legal obligations: When required by law or legal process.
- To protect our rights, privacy, safety, or property: When necessary to protect our legitimate interests.
- In connection with a sale, merger, or acquisition: If all or part of our company is involved in a business transaction.
Important:
We will never sell your personal information to third parties for marketing purposes without your explicit consent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of these third-party sites.
External Links:
When you click on third-party links, you leave our website and are subject to the privacy policies of those external sites.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate action to remove the information.
Protection of Minors
We are committed to protecting children's privacy online. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the latest revision will be indicated at the top of the policy.
Stay Informed
We recommend reviewing this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
Last Updated: January 2025
