How Zoiko Mobile Help and Support Team helps?

Welcome to our Zoiko Mobile Help and Support hub, where we’re here to assist you with a wide range of services. Whether you have questions about your plan, need technical support, or require help with billing and account management, our dedicated customer support team is ready to help. Explore our FAQs for quick answers to common inquiries or reach out directly for personalized assistance. From troubleshooting and upgrading mobile plans to addressing network issues and roaming support, we’ve got you covered. Feel free to contact us for any queries regarding lost or stolen phones, billing disputes, or assistance with activations and deactivations. Your satisfaction is our priority, and we’re here to ensure a smooth and seamless mobile experience for you.

How can I receive texts with Zoiko Mobile offers and promotions?

Our offers and promotions are regularly updated on our website and communicated to our customers by emails and SMS.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our contract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We’ll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start: Text or call Customer Services at 500 using your Zoiko Mobile phone, and in the body of the text type your OTP (One Time Passcode) which begins with ZM, along with your full name, and a dedicated Zoiko Mobile Customer Services Representative will complete the process for you. Alternatively, you can contact +44 207 164 6399 from any other phone.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Zoiko Mobile | Summer

Summer Special - Free EU Roaming

Explore our exclusive Summer Special EU Roaming offer, tailored for both new and existing customers. Stay seamlessly connected throughout Europe as you embark on your summer adventures.

Offer Benefits

Matched data amounts

Enjoy data abroad that matches your home allowance.

No additional charges

Roam freely without worrying about extra fees.

Extended validity

Use your plan’s data, minutes, and texts as if you were at home.

How to Join

1 For New Customers:

Sign up today and start benefiting from our EU Roaming Special right away. Joining is easy – simply choose an eligible plan.

2 For Existing Customers:

Opt into our EU Roaming Special by contacting our customer service team or visiting our website. Stay connected hassle-free across Europe.

Terms & Condition

1. The EU Roaming offer applies to eligible plans for both new and existing customers.

2. Data usage within the EU up to the matched allowance will not incur extra costs.

3. Roaming services are subject to fair usage policies.

4. This offer is valid for a limited time and may be subject to change without notice.

5. Standard terms and conditions apply.

Start your European adventure with our EU Roaming Special. Enjoy reliable connectivity wherever your journey takes you.