ADDITIONAL FAQs

General

How can I receive texts with Zoiko Mobile offers and promotions?

To receive our offers and promotions, text YES to 500. You can opt out at any time by sending STOP to 500.

Is it mandatory to register my details to use Zoiko Mobile services?

While it is not mandatory to register your details, to use our paid monthly plan we would strongly recommend you do. Howevr, you will be required to register all your details to use our cobtract plans. Registering your number opens up many additional facilities, including the ability to manage your Zoiko Mobile account online, set up Auto Renewal, collect itemised bill copies, change or update personal information, and more.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How to Register Your Zoiko Mobile SIM?

We'll guide you through the process of registering your Zoiko Mobile SIM to ensure a smooth start:

First Login: You can complete the registration when you initially log in at MyZoiko.

Access with Mobile Number: Use your mobile number and a one-time passcode to access your account.

Provide Basic Details: During the registration, you'll be asked for your basic information, including your name, date of birth, and email address.

Set Your Login Preference: After the registration process, you'll have the option to set your login preference. You can choose between a password or a one-time passcode for login.

Will a plan purchase be considered a top-up?

No, a plan purchase will not be considered as a top-up.

Do you provide a Zoiko Mobile SIM with a handset?

Yes, provide a FREE SIM card as well as new and refurbished handsets.

Do you provide locked or unlocked handsets?

Yes, we sell new and refurbished handsets and they are all unlocked.

Do you offer contract services?

Yes, Zoiko Mobile offers a variety of SIM Only deals with contract options spanning 30 days and 24 months. Depending on the contract length you choose, you can enjoy unlimited texts, unlimited data, and unlimited. Opting for the 30-day SIM Only contract provides you with the added benefit of flexibility, allowing you to modify or cancel your plan any time after the initial month of service.

I have just registered MyZoiko Mobile SIM. Why am I still unable to activate a plan?

This could possibly be due to an active data connection. Please turn off mobile data and restart your handset. If the problem continues, please contact Customer Services on 500 from your Zoiko Mobile.

How can I get a copy of my itemised bill?

To get your itemised billing copy, please an account at www.zoikomobile.co.uk/ myzoiko to register Zoiko Mobile SIM card. Once the registration process is completed you will get an email confirmation that your account is ready. This means you can login at your convenience and access all the features on the Zoiko Mobile network including the itemised bills.

How can I check my billing details?

To check your billing info and to manage your Zoiko Mobile account, please register your SIM online at www.zoikomobile.co.uk. Once you have completed the set up, you will get a case-sensitive password which will allow you to gain access to online account management on our website.

How do I check my balance?

Zoiko Mobile currently offers a paid monthly service, which means that once you buy one of our plans you will never have to worry about running out of credit.

How do I check the call rates?

You can check our unbeatably low rates from our website here. Alternatively, you can dial Customer Service at 500 from your Zoiko Mobile.

Why can't I send or receive texts?

Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +44 7870 020 555 for Zoiko Mobile UK. If you see a different number, enter +447870 020 555 turn your handset off and on and then retry sending any unsent texts. If the problem remains, please contact Customer Services at 500 from your Zoiko Mobile handset.

How do I activate roaming using Zoiko Mobile?

Roaming services are automated, and they should work as soon as you travel abroad. If it seems roaming isn’t working, please restart your phone, and you should be able to use our roaming services without any problem.

How much does it cost to access my voicemail?

Your Zoiko Mobile voicemail service has been automatically activated. To access your voicemail from your Zoiko Mobile in the UK, dial 555. Calls to access the voicemail are absolutely free.

I have not used my Zoiko Mobile for a while, and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately, these SIM cards cannot be reconnected, and the mobile number also stops being available for you to use after this time.

Can I send or receive premium texts or make premium rate calls using Zoiko Mobile?

Yes. However, premiumtexts or premiumcalls are charged at premiumrates. For further information please see our calling rates on the website.

What mobile handsets can I use with Zoiko Mobile?

Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Zoiko Mobile. Please call our Customer Services team on 02071 646 399 if you are unsure about your handset.

How do I send a text message from the UK to another country with Zoiko Mobile?

Zoiko Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00, you can also use a “+”. For example, if you are texting someone in the Spain, simply text 00 34 6 1234 5678 (number is Zoiko Mobile Customer Services and is not available to text).

How do I make an international call with Zoiko Mobile?

When it comes to making international calls, Zoiko Mobile works in the same way as other mobiles or landlines. Simply dial 00 followed by the country code you are calling (e.g. 34 for Spain), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00, you can also use a “+” (e.g. +34). For example, if you were calling Spain from the UK, you would dial 00 34 6 1234 5678 (example is Zoiko Mobile Customer Services). Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Zoiko Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

How do I contact someone if I have a problem?

Visit our Contact us page for our rates and full details of the various ways you can get in touch with us.

Are there any monthly or hidden charges?

No, there are no hidden charges. Every price you see is what you will pay for all Zoiko Mobile monthly or contract plans.

Where can I find my Zoiko Mobile number?

Once you’ve inserted your new Zoiko Mobile SIM, you can view your number by dialling *132#.

What is My Zoiko Mobile?

My Zoiko Mobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools. Find out more about My Zoiko Mobile here.

What should I do if I forget my PIN/PUK codes?

If you activate your SIM PIN code and then enter the wrong PIN code into your Zoiko Mobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safekeeping. If you have already joined My Zoiko Mobile, you can also find your PUK code displayed there – click here to login. If not, please call Customer Services on 500 and our friendly team will return your call.

How can I deactivate my voicemail service?

To deactivate your Zoiko Mobile voicemail service, simply dial *185#.

Where can I buy a Zoiko Mobile SIM or mobile plan?

You can order a Zoiko Mobile SIM for free here or buy one of our bundled plans on our website.

What should I do if my handset is locked?

If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Zoiko Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 020 71 646 399 for expert advice.

How long can I keep my number for if I don't use any of Zoiko Mobile's services?

Normally, we will keep your number for 120 days if you do not use our service. However, you may also keep your Zoiko Mobile number for up to 1 year without using our service. Just dial *139*9999# from your Zoiko Mobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of £5 which will be added to your next bill when you resume using your Zoiko Mobile SIM card.

Itemised Bill Enquiry procedure

An Itemised Bill must be requested over the phone or by logging into your MyZoiko account. Customers requesting an Itemised Bill should have an account registered with Zoiko Mobile. We will send your Itemised Bill within 7-10 working days, if this was requested over the phone.

How can I get a detailed statement of my transactions?

If you register for MyZoiko, you will be able to view and download your billing history from the last six months free of charge.

Why can’t I send pictures by SMS?

Unfortunately, this feature is not available on Zoiko Mobile. However, this can be done using MMS.

Is Zoiko Mobile a new MVNO in the UK?

Indeed, Zoiko Mobile is a recently established Mobile Virtual Network Operator (MVNO) in the United Kingdom since 2023.

On which network does Zoiko Mobile operate?

Zoiko Mobile operates on the best-rated mobile networks in the UK, ensuring dependable coverage and service quality.

What distinguishes Zoiko Mobile from other mobile services providers?

Zoiko Mobile sets itself apart by offering more flexible and tailored plans at competitive prices, utilising the infrastructure of a major network while providing affordable options.

Can I retain my current phone number when switching to Zoiko Mobile?

Absolutely, you can effortlessly port your existing phone number to Zoiko Mobile, ensuring a smooth and trouble-free transition.

What types of plans does Zoiko Mobile offer?

Zoiko Mobile provides a variety of plans, including voice, text, and data options, tailored to meet different usage needs and budget preferences. Zoiko Mobile quickly establishes itself as a pioneer for First-Timers such as Students, Migrants, Businesses, Families, Visitors and Retirees.

How can I sign up for Zoiko Mobile services?

Signing up is straightforward and can be done online through the Zoiko Mobile website @ www.zoikomobile.co.ukor at authorised retail locations.

What customer support options are available at Zoiko Mobile?

Zoiko Mobile offers 24/7 customer support through various channels, including online chat, email, and a dedicated helpline to assist with any queries or concerns. You can call our dedicated team on 500 from your Zoiko Mobile or +44 207 164 6399.

Is there a trial period or money-back guarantee?

Zoiko Mobile may offer a trial period or money-back guarantee; please check the specific terms and conditions at the time of signing up.

Can I bring my own device to Zoiko Mobile?

Certainly, Zoiko Mobile supports Bring Your Own Device (BYOD), allowing you to use your existing compatible device with their services.

Are there any hidden fees or additional charges?

Zoiko Mobile is committed to transparency. Any applicable fees or charges will be clearly communicated, ensuring you have a clear understanding of the costs associated with your plan.

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Hello! Welcome to Zoiko Mobile. How can we help you today? Visit us at https://zoikomobile.co.uk/faq-2-2/ for more details.